We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about. If you do not want KNS Web Solutions to keep you up to date with KNS Web Solutions news, software updates and the latest information on products and services, email us at email@example.com or call us at 972-792-9492 to update your personal contact information and preferences.
There are a number of situations in which your personal information may help us give you better products. For example:
We may ask for your personal information when you're discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.
When you interact with KNS Web Solutions, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the KNS Web Solutions products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
We also collect information for market research purposes – such as your occupation and where you use your computer – to gain a better understanding of our customers and thus provide more valuable service.
We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve KNS Web Solutions's products.
If you use a bulletin board or chat room on an KNS Web Solutions website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. KNS Web Solutions is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, KNS Web Solutions will collect that information from your interaction and the information will become publicly available.
KNS Web Solutions takes your privacy very seriously. KNS Web Solutions does not sell or rent your contact information to other marketers.
There are also times when it may be advantageous for KNS Web Solutions to make certain personal information about you available to companies that KNS Web Solutions has a strategic relationship with or that perform work for KNS Web Solutions to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with KNS Web Solutions's policies, except if we inform you otherwise at the time of collection.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
KNS Web Solutions takes precautions – including administrative, technical, and physical measures – to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The KNS Web Solutions Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the KNS Web Solutions Online Store, you must use an SSL-enabled browser. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
KNS Web Solutions has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by emailing us at firstname.lastname@example.org or calling us at (972) 863-1011. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address above.
Please note that certain features of the KNS Web Solutions website will not be available if cookies are disabled. As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. KNS Web Solutions will not use the information collected to market directly to that person. In some of our email messages we use a "click-through URL" linked to content on the KNS Web Solutions website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we use pixel tags – tiny graphic images – to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we're sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer.
If you do not want KNS Web Solutions to keep you up to date with KNS Web Solutions news, software updates, and the latest information on products and services, you may inform us by email at email@example.com or by phone at (972) 863-1011. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.