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Customer Service

Customer Services

Customer service is a series of activities designed to enhance the level of customer satisfaction-that is, the feeling that a product or service has met the customer expectation. Customer service is normally an integral part of a company's customer value proposition. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement.

Customer calls mainly includes:

  • Enquiry about a product or services.
  • Enquiry about status updates to their accounts.
  • Enquiry about order and transaction status.
The customer service programs can be tailored as per the requirement and specification of the company. Our customer service representatives are well trained professionals working with sophisticated software. They are also given tailor made training on a particular product or service. Avonz has a proven track record in the development of a complete turnkey customer relationship management programs to get you the results you need.

Customer Core Services Includes

Data entry

Customized data entry screens with proper parameters in place result in fewer corrections. Quality checks are done on-line and off-line based on pre-determined comparisons and checks.

BPO Services

To handle everything from Marketing Analysis to Sales and Recruiting as part of their drive to outsource, and in doing so optimize the use of their existing internal resources.

R&D Outsourcing

R&D Outsourcing services to organizations by leveraging the vast experience of Engineers and Scientists from local Universities and Research Institutes.

Other Services

Back Office Support

KNS Webs Solutions offers the following back office and business processing services:

  • Data entry
  • Human Resources
  • Accounting
  • Transcription
  • Research

Chat Service

Are you facing difficulties to market your services or products? Are you looking for expert chat support solutions to deliver timely customer service to your prospects? Online chat support solutions give you the convenience of promoting your services/products in the market you intend to, with least expense.

Have You Any Questions?

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